As the name suggests, it very much started life as a casino operation but a sportsbook has now been added by owners Fair Play Bets Ltd, a Malta-based company.
The bolted-on sportsbook product is provided by Soft Construct, owner of the better-known BetConstruct, who have won awards for their offering and hold a host of similar deals with other bookmaker clients.
Interwetten and recent Oddschecker addition Royal Panda are among them, while Vbet are regarded as their flagbearers. Both BetConstruct and Vbet are owned by the same Armenian family.
Pros and Cons of Volt Casino
- Strong in-play product
- Decent offering on niche sports, including eSports
- Search tool to find markets
- No sign-up offer for sportsbook customers
- No horse-racing markets
- Site response time sluggish
- Some odd banking restrictions
- No supplementary content
It’s a rare occurrence these days not to find a sign-up offer front and centre of a bookmaker website but that’s sadly the case here.
There’s nothing to be found in terms of free bets being dangled on the sportsbook page at all.
What is offered is a rewards club – Volt Zone – for regular users of the casino only.
The more you play, or the more ‘missions’ you complete, the more ‘Volt Points’ you get. One mission example is the firm’s ‘welcome mission’ where for your first deposit over £20 you get up to 50 free spins.
The Volt Points earned can be exchanged for free spins or cash.
Unfortunately, it is made clear that sportsbook or table games bets do not accumulate Volt Points.
Unless we’re missing something, Volt Zone is the only bonus offering being shown on site. There’s no talk of any kind of bet boost, acca insurance or anything of that nature which in this day and age is extremely disappointing.
Volt are certainly not trying to attract customers in this way.
Before getting into design specifics, Volt is, as the name suggests, a casino first and foremost.
Voltcasino.com takes you to casino products – it’s an extra click to voltcasino.com/sport to get the sportsbook.
Once there, you find text in varying shades of white and grey on a black background. Odds are in yellow which makes them stand out clearly. A splash of other colour is provided by icons, such as flags. There are no actual images.
One thing that immediately strikes when trying to find a bet is that sport icons appear on menu listing. Therefore trying to establish exactly which ball represents which event can be tough – although it is easily resolved with a click (unnecessary, it has to be said) which brings up a more standard menu.
The text is smaller than on some rival sites which may annoy some but what it does do is ensure all the words appear – other sites try to squeeze too many words into a small space and end up cutting some off which massively impacts on usability.
This is key on the desktop site given the screen is split, from left to right, into four chunks – sport menu (which has clear in-play and pre-event options), sub-menu, event details and betslip.
This is a common structure for BetConstruct products which appear to have been designed more with mobile users in mind, which is perhaps a nod to future endeavours as the site design subsequently works better on a phone.
Another feature seen previously on similar sites which impacts on usability is the fact that sub-markets are often listed by country, rather than event. While not a problem with some sports, it doesn’t work well on others.
For example, with tennis most punters will be betting on a certain tournament. If they don’t know which country the Erste Bank Open is taking place in, then they don’t know what to click.
On a more positive note, a search box allows users to find an event they are looking to bet on without trawling through a host of menus – that’s always welcome but strangely isn’t something which is yet commonplace through the industry.
Once you have what you want, you can add markets to your own ‘favourites’ section which appears at the top of the sports menu – or in the ‘live multiview’ page for in-play (more on that later).
Finally in this section, it would be amiss not to mention that the site was slightly sluggish when tested at different times of the day – a bit too much was seen of the spinning ‘waiting’ icon which could prove frustrating.
Volt Casino Mobile App
Nothing yet from Volt in either Google Play (for Android) or the App Store (for iOS). This just adds to the feeling that the sportsbook area of the site is an afterthought to its casino branch and will need to be updated for Volt to gain a real stake in the market.
It’s hard to tell how exactly Volt Casino is hoping to attract customers to its sportsbook.Maybe it’s just a product for their existing casino customer base to dip into, because it simply isn’t offering enough to attract new users in what is a very busy market.The sportsbook looks OK and offers enough markets to attract certain clientele, especially in-play, but a lack of horse racing, sluggish site response times and no promotional offers are all major issues.
- Promotional offers, including a sign-up one, desperately lacking
- A large number of UK customers will be put off by horse racing being ignored
- Site isn’t working hard enough to attract new business
Debit/credit cards, e-wallets (money transfer firms) and bank transfers are all accepted methods of depositing and withdrawing – all fairly standard.
However, leisure punters may be a tad annoyed by the minimum deposit of £20. The upper limit is £5,000.
Only one withdrawal is allowed per day too and must be at least £50 which is unusual. There’s also a warning that bank transfers could take up to 10 working days.
There’s a live chat facility, via an icon which is always showing in the corner of the screen plus email support ([email protected]) but no phone option.
Social media isn’t there for customer-support interaction either – in fact it’s barely there at all.
While the firm has both Twitter and Facebook accounts set up, neither is very active.
In the Twitter case (@VoltCasino), there have been no tweets at all and the account has just five followers six months after creation, while over on Facebook (@voltcas) there have been a few posts but little of real interest.
Volt is licenced via the Malta Gambling Authority back in 2012 so they clearly have plenty of experience in running the casino side of things. They also own the Diamond World Casino and Vegas Play websites and have had a presence in some other European countries, most prominently Scandinavian ones.
Having set up in the UK at the start of 2018, it seems clear the site is being run on something of a shoestring budget with little effort being put in to make it stand out from the crowd in any way.
Its tech partner does provide a decent-enough sportsbook, although it is still one with clear weaknesses such as no horse racing markets and a lack of industry-leading prices, while site response times weren’t great when tested.
But when it comes to the things that the site owners could be offering without any help from a third party, potential customers are left disappointed.
No sign-up offer is almost unheard of in the industry today, while there’s no additional content which might attract a different type of customer. Even when it comes to banking there are some unusual provisos which, if known about beforehand, are potentially off-putting.