Symphony Review & Ratings 2024: Is Symphony Legit?

Unlike many other providers of software for the betting industry, Symphony Solutions do not offer a turnkey or white label solution in the form of a Symphony Solutions sportsbook platform. However, as they have helped companies like the Ladbrokes Coral group with developing and implementing new software, they are very likely to have helped you take advantage of a bonus offer.

Without a standard solution like a Symphony Solutions sportsbook platform to look at, it might be hard for customers to recognise the contribution that Symphony Solutions have made when they signed up to receive free bets, free spins or a deposit bonus. But, if the site you used to place your qualifying bets or make that deposit to trigger the bonus seemed to be running that little bit better than your last operator, then it could have been because of a change that Symphony Solutions implemented.

Operators need to be ahead of the game when it comes to user experience and the look, feel, and usability of their sportsbook and online casino sites as they are in competition with other operators who offer almost identical services and bonuses to potential customers.

While carrying out this Symphony Solutions betting review, we found that notable operators like the Ladbrokes Coral group often decried the fact that, by the time they and other operators got a new innovation to market, it was already out of date. However, by using somebody like Symphony Solutions to develop a solution and more importantly, put it in front of customers before other operators, it made their sites stand out from the others.

It’s changes like these, that provide a better experience for customers like you and me and make our betting journey less of a rocky road and influence our decisions on whether or not to stay with an operator when we have taken advantage of the OpenBet account offers.

Operators want to, wherever possible, offer their customers the greatest amount of flexibility when it comes to funding their accounts, and while other developers of sportsbook software offer plenty of payment methods in their turnkey or white label platforms, the chances are that they won’t be able to cover all of the bases need by every operator.

For instance, Interac is a payment method almost completely exclusive to Canada, and an online casino serving Canadian customers that did not offer this could struggle to find customers. If the sportsbook platform did not offer this payment method as standard, the operator might have to implement this themselves.

Because Symphony Solutions offers a more bespoke service, and not just an off the shelf solution like a Symphony Solutions sportsbook platform, they could be ideally placed to contribute to this process and put it in front of the customer quickly.

As part of this Symphony Solutions review, we were expecting to look at the difference between competitors like the best Kambi sites and the Symphony Solutions sportsbook platform. In this case, it would have been comparing the functionality they offered for customers to contact operators as part of their solution.

However, as Symphony Solutions do not offer a one size fits all solution like the one offered to SBTech bookies, the area they would be ideally placed to help the customer service process is by developing solutions for existing sites that were not created on a platform. You could take a trip over to look at the Ladbrokes Coral site for areas where Symphony Solutions has presented solutions that have helped with customer service.

As with all software providers, Symphony Solutions main role in customer service is to make sure the operator’s site is a trouble-free environment for users, keeping the number of technical issues and queries to a minimum.

As a provider of software solutions to the betting industry, Symphony Solutions does not carry a license themselves but do not need one as the sportsbooks and online casinos that they provide solutions for are typically registered, licensed and regulated by the correct authorities in the areas that they operate.

An online search for Symphony Solutions would not then bring up any details about their license but it would bring up plenty of information about the awards they have won.

These have included Most Promising DevOps Solution Providers, Admired Companies to Watch, Agile Transformation Award, Most Promising Java Development Solution Providers and Most Promising Quality Assurance Solution Providers.

This list of awards as well as the fact they have worked with notable clients in 35 countries including the Ladbrokes Coral group (that this Symphony Solutions review is very familiar with), means that nobody should doubt the reputation or legitimacy of Symphony Solutions.

Each of the operators that have used Symphony Solutions to provide a solution on one of their sites will have a different idea about what they need to offer to their customers as either a VIP program, a loyalty scheme, or additional promotions.

These are used by operators to retain your custom after you have used your bonus and might be tempted to go elsewhere. The programs will typically involve you earning points in your sportsbook or online casino activity, which can then when they reach a certain level, be traded for other benefits.

These benefits will include exclusive offers and cashback to your account, the amount of which will be based on your level within the program with the most frequent players typically occupying the higher tiers. Whichever of these processes an operator chooses, a provider like Symphony Solutions would be ideally placed to implement it.