Rich Casino Review & Rating 2021
Is Rich Casino Legit?
Online casinos are now even more popular than those found in places like Las Vegas and Monaco – and on the face of it, Rich Casino is one of the most exciting and well put together platforms you’re likely to find.
However, the amount of negative feed back online meant we needed to take a look beyond that and what we found was far from exciting. In fact, it was quite the opposite.
Rich Casino: Pros & Cons
- A sleek and looking platform
- Only licensed in Curacao
- Website can be slow to load
- negative feedback online
Like most casinos and betting platforms, Rich Casino likes to encourage new visitors to its platform by offering a welcome bonus. This one is pretty generous too – new users are offered a deposit bonus with additional spins across their first three deposits. This amounts to a total bonus of 750% and up to 110 free spins.
So how does it work? Our Rich Casino review took a closer look at the bonus and found that it is broken down as follows: users can claim a deposit bonus of 200% on their first deposit, up to a maximum of $2,000. The initial deposit also unlocks 30 free spins. When making the next deposit, users unlock a 250% bonus with 50 free spins and on the final eligible deposit, Rich Casino offers a 300% bonus and 30 free spins.
Inevitably, there are a few terms and conditions associated with the offer. Normally, they are quite reasonable, but these look like you’re being set up to fail. Firstly, players must wager the combined total of their deposit and bonus funds 35 times before any winnings can be withdrawn as cash. Secondly, the time limit to meet this requirement is 7 days, after which all bonus funds will be forfeited.
Players should also be aware that any winnings accrued from the bonus spins must be wagered at least 20 times before they can be withdrawn as cash. All in all, there are better bonuses elsewhere that will give you a better ruturn, because you’ll be lucky to come out of this with anything at all.
As soon as we landed on the Rich Casino website, we were instantly struck by its sleek design and user-friendly layout. The operator has gone for a darker appearance – a classy black and gold color scheme with menu options in white.
Our Rich Casino review found navigating the site a breeze, thanks to the menu bar on the left-hand side of the screen. Here you’ll find all the features of the website as well as important information about the operator itself – and all just a single click away.
If you check out our Caesars Casino review, you’ll find that Rich Casino has a similar look and feel – but we think it just edges ahead with the appearance of its site.
When it comes to actually playing games, the additional options will appear in the central pain. This makes it easy to find your favourite slots titles and/or table games and also adds to the site’s visual appeal.
Whilst we did occasionally find that loading all the game tiles caused a slight delay, we don’t think this is something that will bother users too much, as games were all quick to load and with no noticeable slowdown.
We were a little disappointed to find that there is no dedicated Rich Casino app, but the website ports well to both mobile and tablet and we didn’t notice any significant drop in performance.
So while this part of the operation seems OK, it’s not where the problem is with this operator, and a provides a good lesson not to be fooled by a slick looking website.
When welcoming new customers to their platforms, operators naturally want them to enjoy their stay and have plenty of options when it comes to payments. Our Rich Casino review was impressed to find that this particular casino has plenty of options for both depositing and withdrawing funds – though users should be aware these can differ country to country.
When making a deposit with Rich Casino, users can use all the standard methods, such as Visa, Mastercard and bank transfer. However, the platform also supports a pre-payment option with NeoSurf and even transactions made using leading cryptocurrencies, including Bitcoin, Ethereum and Litecoin.
All deposits are subject to a minimum transaction of $10, whilst the minimum withdrawal for bank transfer is $500. There is also a $29 fee for withdrawals made this way. Depending on your bank, it will take between 5 and 15 business days for funds to reach your account. All deposits to Rich Casino are free and usually instantaneous.
Things are a little stricter when it comes to making withdrawals, however, and the Rich Casino website actually lists bank transfer as the only option – though this may differ depending on your jurisdiction. It should also be noted that Rich Casino does not process withdrawals immediately. According to the website, processing should occur within 72 hours – but this will increase the time it takes for funds to clear, and delays and no-shows in this area are the biggest cause of negative reviews.
In short, it doesn’t matter how good the operation looks and what they offer – if you have this many problems getting your money out you should leave it all well alone.
Whenever you find a new destination for online betting, it’s always nice to know that someone is on hand to offer help and advice, should you need it. This is why customer service is always a central part of our gambling reviews here at Betting.net.
So how does Rich Casino measure up? Well, the good news is that the platform offers customer support around the clock, 24/7. This is especially beneficial these days, as online platforms often have users in different time zones.
We were surprised to find that Rich Casino has no live chat option. If you’ve read our SugarHouse review, for example, you’ll see that web chat is pretty standard and is certainly convenient for reaching the team. Instead, all Rich Casino support is offered via email.
This is a big warning sign for us, as there is no immediate feedback that your problem is being addressed like their would be with live chat or telephone. Your query can just sit there unanswered and if you need to remeind them all you can do is send them another email. This is more like customer avoidance rather than support which made what we found next to be no surprise.
Depending on the jurisdiction, online betting platforms are not always subject to strict rules and terms of operation.
Of course, if you are planning to trust a platform with your funds then you’ll want to be sure that everything is above board. In fact, this is usually a primary concern when choosing a new betting platform and we find we often need our reviews to answer ‘is Resort legit?’ or is ‘SugarHouse safe to use?’
The good news is it’s usually pretty easy to find out. All you need to do is check that the operator you are interested in holds a valid licence for providing betting services. When it comes to Rich Casino, we discovered that it is licenced by the Curacao Gaming Control Board – which is where the problems start here.
While ther are plenty of reputable operators who use the felixible approach of the the Curacao Gaming Control Board to offer an excellent service to their customers around the world, there are others who take advantage of this to do what they like. I think you can guess which camp Rich casino falls into.
We’ve already warned you about the impressive welcome offer over at Rich Casino, but what happens if you make the mistake of sticking around? Many sites offer plenty to new customers but once they are signed up, the rewards seem to diminish. Unfortunately this operator has plenty of other shiny objects to try nad distract you from their poor service in other areas.
Seeing as there’s no Rich Casino sportsbook, all the offers you’ll see displayed on the website are eligible for use across the casino. Most notable is the Loyalty Cashback scheme. This enables users to get 15% cashback on all the deposits made with the site. You don’t need to do anything to take advantage of the offer – all new accounts are automatically enrolled.
Once again, this is a part of the operation that looks good and talks a good game, but like the rest of this operation is very likely to fall short when it comes to delivering the goods.
So that’s what we found in our Rich Casino review. At first glance, you’ll be impressed with the operator’s website, which is a highly polished affair and very user friendly. You’ll find you can access everything from the main page at just a single click and when it comes to finding games to play, Rich Casino has a similar layout to most operators of a similar size.
And, on the surface it all looks very good and trustworthy. However, we were not the first people to find that this is not the case and would urge you not to repeat the mistake made by others. Where it really matters, with the processing of payments and most importantly withdrawals, Rich casino has failed to make the grade multiple times and has been called out for it online.
There are many other alternatives online to this operator, and we would suggest take one of those instead.