Bonus Offers - Looks too good to be true for a reason
You might think that one of the real positives of Planet 7 casino bonuses is that, much like the
Resorts Casino promo codes, there are a lot of them! They have a 200% Welcome bonus for new users, where you need only enter the code WELCOME200 in the bonus tab of the cashier to avail of 200% of your original stake. For example, a $200 first deposit will mean you actually start off with $400 in your account.
New users also get a great advantage of a no deposit bonus of a $25 free chip, meaning you can start to use the Planet 7 online casino with zero risk to your own funds, should you want. It’s often considered the holy grail of online gambling and is the start of the warning signs for Planet 7.
It doesn’t stop there, with a plethora of match bonuses available to users, as well as casino new game bonuses, such as VALHALLA, which includes a 275% match bonus and 30 free spins. With other daily, weekly and monthly codes to be found on the site, it must be said that Planet 7 casino is definitely up there with the best for bonus codes.
If you think this all looks too good to be true, you wouldn’t be wrong. You find occasionally that if the operator has not intention of letting you make successful withdrawal, they can say what they like to get you make a deposit.
Usability, Look and Feel - If only the rest of the operation worked like this
Our team often looks at various different aspects of different sites when conducting our
gambling site reviews, to really see what makes certain sites stand out from the crowd. One such aspect is typically how the site itself looks and feels, as well as its overall usability. In our Planet 7 casino review, we must admit that to its credit, the site does well in this category.
The landing page for Planet 7 online casino has a really nice red and yellow theme, as well as a selection of the currently available casino games. Traversing through the site is an easy affair, as the landing page has everything new and returning users alike could need. As you scroll through, you’ll see the bonus codes, as well as the total current jackpot and last 30 days winnings tabs, as well as a rotating information tab on the various card games, from blackjack to video poker. There are also tabs on the taskbar for instant play, sign-up and login, as well as a menu with various options. Overall, the site gives off a very professional and fun vibe, and is easy to use.
Unfortunately, there is no current Planet 7 casino app currently available, but the site is mobile friendly and has the same graphics and quality as can be found on desktop. While the functionality may be slightly slower, those hoping for a Planet 7 mobile casino won’t be all too disappointed.
It should be noted though, that while this section works well, it’s not where the big problem lies.
Payments - Withdrawal problems make this operator one to avoid
Of course there are plenty of deposit options for Planet 7 casino but that’s not the point. The site currently accepts American Express, Discover card, Mastercard and Visa Debit and Credit cards as well as Neteller and a players reward card. There is also a $50 minimum deposit, which some people may not like. Cash transfer is also an option, but you must contact the customer support to avail of this, again with a 50% minimum. This all sounds fine, and it is – but , as you’ll see, it’s not payments that’s the problem
A big issue for many people has seemed to be the withdrawal system, and it has a lot of red flags for us. Firstly, there are only three available options:
- Bank wire
- Bank checks
- Bitcoin
So, variety is lacking for withdrawal options. In addition to this, while the website states that there is only a 7 day waiting period for processing, it can take a minimum of 15 days to see the funds in your accounts, if not more. There also seems to be plenty of landmines for the bank check option, adding up to a perception that it is a lot easier to add funds than it is to withdraw them. The minimum withdrawal of $100 as well as a seemingly large processing fee ($40 depending on amount) and maximum weekly withdrawal of $2500 really does not help the site in our Planet 7 casino review, especially when compared to payment options we’ve found in our reviews of other sites, such as our
TVG review.
Check that out to see for yourself how good payment options can be, and why we think Planet 7 is not to be trusted.
Customer Service - top line evasion tactic
Because of all of the issues regarding withdrawals , Planet 7 casino offers 24/7 customer support, which ironically means they can be evasive about why your money has not appeared whenever you happen contact them, which can be a bit of a trial in itself.
Planet 7 online casino also offers a live chat platform, which is restricted to logged in members only. This is supposed to speed up the process but there appears to be plenty of feedback online stating this is not the case.
Unfortunately, this not the worst of it, as the other options aren’t great either. From our experience and from user comments, it seems both the email and phone options currently available require a lot of patience. There is an FAQ section, but compared to other FAQ sections, such as that of Sugarhouse, it is considerably slim. If you want to compare the two, read our
Sugarhouse review
to find out why this operator falls short in comparison.
By now the warning signs were really begin to show, and they didn’nt stop with the next thing we looked at.
Licence & Security - A few holes
About now is a fair time for us to answer the question most people have come to this Planet 7 casino review for. It is without doubt the most important thing we must all ask while searching for a new site to have fun and gamble on: is Planet 7 casino legit?
This is such an important aspect of online gambling, as sadly there is an endless amount of sites out there looking to scam honest players out of their well earned funds. This is why our casino review ratings are impacted by the idea of legitimacy so much. A quick look at our
Betstars rating
will show you its high score is due in part to its Licence with the UK gambling commission, a highly coveted licence.
Unfortunately for Planet 7 online casino, the jury is still very much out on their licencing and security legitness. The casino claims to own a licence issued by the Costa Rican government, but it was hard to validate these claims. Planet 7 does claim to be CDS certified, and also provides links to gambling addiction pages, which is slightly redeeming, but not enough.
Overall though, especially with other highlighted issues, Planet 7 casino is not one you want to be involved with. To find a much better alternative, simply find our reviews of other sites, and look for answers to questions such as “Is Draftkings legit?” to see how poorly Planet 7 casino weighs up in comparison.
Rewards & Loyalty Program - Not quite there
First and foremost, Planet 7 has an option for a player reward card, which is a third party program pre-paid credit card. This gives the great option of added security, keeping your details secure. This can be used for deposits and withdrawals and there is an added bonus of no fees while using the card. Coming with other advantages, such as guaranteed 7 day payouts, it is certainly a great option for loyal customers.
In addition to the reward card, our Planet 7 casino review would be substandard if we forgot to mention the great VIP promotions on offer at the site. The dedicated user has three great bonuses currently available to them:
- SHADOW350, a 350% match bonus + 50 free spins on their new Eagle Shadow Fist slot when you deposit $75 or more.
- VIPFAVORITE, a 330% match bonus + 50 free spins on the slots game Asgard when you deposit $75 or more.
- PLANET300, a 300% deposit bonus, though be wary of the 15x wagering requirement and 10x withdrawal limit. Avail of this offer when you deposit $75 or more.
These are some very solid rewards and loyalty programs for those who choose to play with Planet 7 online casino. However, like the bonus offers covered earlier, while this part of the operation seems to work well, if you’re not going to be able to get your money out it’s completely irrelevant.
