We always check out the available promotions first whenever we visit an operator we haven’t been to before. And this DraftKings review is no different. So let’s take a look at what’s on offer, using the promotion advertised on the US site as an example. Bonus offers can and may vary depending on what region you’re from.
When we first get to the ‘Promos’ page, we notice a decent list of promotions. Most of them are eligible for existing customers, so we’ll discuss those later on. For now we’ll just take a look at the welcome bonus for new customers.
This promotion for new customers is a deposit bonus up to $1000. This sounds like an amazing offer at first glance, but don’t be too excited just yet. Let’s take a look at the fine print.
The bonus amount is equal to 20% of your first deposit (minimum $5). This means that you need to deposit $5000 in one go in order to receive the full bonus amount. The wagering requirements for this promotion are a little more complicated than usual: for every $25 you spend (on either the sportsbook, casino or the fantasy contests), you get $1 in bonus money released into your account.
That’s a roundabout way of saying the wagering requirements are 5x your deposit – if you deposited the full amount of $5000, you need to play through a total amount of $25,000. If you make bets on the sportsbook, the minimum odds are -300 (1.33). You have 90 days from your first deposit to meet the requirements.
As you can see, just to get $1000 in bonus money and any subsequent winnings, you need to spend a whopping $25,000. It doesn’t look so amazing anymore, does it? Still, if you’re a high-roller, you will probably find it very useful. Low-stakes or casual players may not find it beneficial – even if you deposit $50 and get $10 in bonus money, you have to spend $250 in wagering requirements. It’s not exactly worth it for ten bucks.
If you’re interested in learning more about this offer, you should take our dedicated tour of the DraftKings promo code. And be sure to let us know what you think!
This has a higher monetary value than most welcome offers, and the wagering requirements are far lower than most; yet it only seems useful for people willing to spend much more money than they get back in bonus money. So overall we’re giving average DraftKings ratings in this DraftKings review.
DraftKings is essentially split into three separate websites for each product – daily fantasy sports, the sportsbook and the casino. Each of these has an alternative version of the DraftKings logo: daily fantasy sports has the original logo – a green ‘D’ wearing an orange crown with no background; the standard sportsbook logo and the casino logo both have a white ‘D’ and crown, with the former on a green background and the latter on a black background. These slight variations are a very nice touch, as they create the impression of separate arms of the same brand. It all feels very professional.
When you visit each of the separate product sites, you’ll see that they each have a similar layout but slightly different colour schemes. The themes match the individual logos. All three sites have an aesthetically pleasing appearance; they are uniform but distinct at the same time. The interface is easy to navigate around, even if you’re not used to online betting. All of the important links and information are across the top, down the left-hand side in the website footer. And on the sportsbook, you’ll find the BetSlip on the right.
As for the mobile app, you’ll find that it’s just as attractive and easy to use as its desktop counterpart. It has most of the same features, so you should find it a perfect substitute for the website when you’re betting on the go.
Taking everything into account, we believe that the desktop site(s) and the mobile app deserve above-average DraftKings ratings in our DraftKings review tour.
Next up: the payment options that the operator accepts, as well as any transaction fees that may be incurred, and general withdrawal times.
The available payment methods include:
- Debit Cards
- Credit Cards
- Online Bank Transfer
- Prepaid DraftKings Play+ Card
- Cash at the Casino Cage
The minimum deposit is $5. In terms of maximum deposits, if you’ve recently created an account, it will have a relatively low maximum deposit limit, but you can get it raised by contacting customer support.
The minimum withdrawal is $20. DraftKings have a policy of issuing your withdrawal via your original deposit method. If there are any withdrawal funds higher than your initial deposit, you will receive them via Paypal or check.
Withdrawals are processed between 9am and 5pm, Eastern Time, from Monday to Friday. It can take up to three days for your withdrawal to be initially processed. It will then take between 2 and 7 days to receive your funds. There are no transaction fees.
Though not the greatest number of payment methods when compared to international operators, this is a better variety than most US-based online betting sites. Therefore we’re giving average DraftKings ratings in this section of our DraftKings review.
The fourth stop on our guided DraftKings review tour, we will discuss the customer support options available to you – specifically the FAQs and the different ways you can get in touch with the support staff, as well as how helpful and responsive they are.
Whenever you have an issue, particularly one that is common or minor, the first thing you should do is check the site’s FAQ section. Whether it’s your account, your bets, your bonus offers, payments, or anything else you may encounter a problem with, you’re likely to find some kind of answer yourself. Therefore there’s no reason to contact customer service, unless you absolutely need to.
At DraftKings, you’ll find not one but three separate FAQ sections – one for each product site. This makes each of the three sections concise, so you don’t have to go scrolling through loads of irrelevant questions to find what you’re looking for. For example, the daily fantasy sports FAQs contains 9 sections, while the sportsbook only has 5.
If it comes to contacting customer service, it depends on which product site you are using. The daily fantasy sports site has an email address and a query form. The support staff are available from 6am to 11:59pm, 7 days a week. The sportsbook has the same two contact options, but its support staff is available 24/7. The casino only has the query form – also available 24/7.
We found that DraftKing’s customer support is extremely responsive, knowledgeable and friendly. Overall they are very helpful in all regards. Though the support staff themselves deserve high DraftKings ratings, unfortunately the means of contact aren’t as good as most sites, as there doesn’t seem to be a live chat feature or any phone support. Therefore we’re forced to give average DraftKings ratings overall.
It’s finally time in our DraftKings review to answer arguably the most important question you will ask yourself when trying to decide which betting destination is the one for you; and that is, of course, ‘is DraftKings secure?’ Because unfortunately there are a small minority of operators out there whose only aim is to scam as many unwitting customers as possible before word travels around, especially in recent years. So now it’s more essential than ever to find an online betting site that you feel you can definitely trust with your time, effort and – most importantly – your hard-earned money.
So what about this operator? Is there any possibility of you falling foul to a DraftKings scam? Well the answer to that is a resounding ‘no’. And here’s why. There are certain rules and restrictions according to US law that an operator must adhere to stay above board. Three of the most important are listed below:
- An operator must be independently licensed and regulated with every state it operates in.
- An operator must either have at least one existing physical location in the state or partner with one that does.
- An operator has to confirm that you are within state limits using geolocation tracking.
We can confirm that DraftKings follows these guidelines to the letter in all 11 states it currently operates online in. Furthermore, DraftKings uses 256-bit encryption, which is the level of encryption banks use to keep your (and their) money and information safe. So you know it’s top level security.
So in terms of the question ‘is DraftKings reliable?’, it’s clear that the answer is yes. That means we’re giving top DraftKings ratings in this DraftKings review. However, if you’re still unsure, it may be worth you comparing this operator to one of its competitors. You can do that by reading our review that answers the question ‘is TwinSpires legit?’
In this section regarding the promotions that DraftKings have available for existing customers, we will again use the US offers as an example. Remember that these may vary depending on region.
There is a promotion offered to existing customers called ‘Get a Free Bet’. Basically, you can get a free bet up to $100 for referring a friend. Sounds straightforward enough, but there are a couple of things to keep in mind.
To qualify, the friends you refer need to click on your personal referral link. Also, it goes without saying (but we’ll say it anyway), your friends can’t already have a DraftKings account. Once your friend(s) create an account and make a deposit, both you and they will earn a prize. Here’s how it works:
- If your friend deposits $25-49, both of you will receive a $25 free bet.
- If your friend deposits $50-99, both of you will receive a $50 free bet.
- If your friend deposits $100+, both of you will receive a $100 free bet.
This is limited to 5 referrals per offer period. Free bets are valid for 30 days.
And finally, the invite-only VIP program. This is only available to DraftKings’ most loyal customers – so the only way you can get that sought-after invite is through long-term frequent play. This VIP program works the same way many rewards and loyalty programs do: as you spend money, you receive loyalty points (called ‘crowns’); the more ‘crowns’ you get, the higher your loyalty level eventually becomes (there are 6 tiers, from bronze to black); and the bigger and better your rewards get.
There are more promotions geared towards existing customers than you’ll see at quite a few online betting sites, though they’re not exactly the most spectacular. The biggest downfall is that the VIP program is invite-only – most operators have very similar programs that are available to all customers. Overall we’re going to give average DraftKings ratings in this part of our DraftKings review.