Bonus offer – Not worth the hassle
We found a terrible welcome bonus at Casino Alpha. The majority of online casino and sportsbook operations offer a welcome bonus to attract new customers to their sites. There are exceptions, as our
Dafabet promo code
review revealed. However, our Casino Alpha review tracked down their welcome offer, which is an offer we would avoid.
The bonus you receive will depend on the amount of your initial deposit with Casino Alpha, which must be a fairly high minimum of €20 and breaks down as follows:
- Deposit €20 to €49
= 200% + 25 free spins
- Deposit €50 to €99
= 200% + 30 free spins
- Deposit €100 to €199
= 200% + 50 free spins
- Deposit €200 to €249
= 250% + 100 free spins
- Deposit €250 to €2000
= 300% + 150 free spins
As you can see, the more you deposit, the greater the bonus allegedly becomes. However, before you get too carried away, you need to take into account that this could be focus of the negative reviews online.
All bonuses have conditions attached to them and you must read them, or risk forfeiting your bonus and any winnings you made from it. These wagering conditions are beyond what could be considered reasonable. After opening your Alpha Casino account and making your first deposit, you must activate your bonus within 24 hours either by phone or by email. The bonus cannot be activated any other way.
If you’re patient enough to jump through all of those hoops, the bonus and any winnings are subject to a 40x playthrough requirement and you have seven days to achieve this. Only InBet slots games are eligible. No other bonuses can be used whilst the bonus is in play and you cannot make any withdrawals – as you can see there are better places to get a bonus than this blacklisted site.
Usability, look & feel – Badly put together and glitchy
Want to see how Casino Alpha suck at website design? First of all, our Casino Alpha review revealed that there are two very different aspects to the website, depending on whether you head for casino games or the sports betting part. Neither of them make the grade but we’ll walk you through them separately so you don’t get taken in.
Badly designed casino
The casino of the website does not have a theme as yet, so the games are viewed from a boring plain white background. This is something that’s always different for every casino: some are minimalist while others go all out. For example, our
Pots of Luck ratings
were high, based on the overall theming, much better than the drab Casino Alpha site.
On top of everything else we found, we also discovered several issues with the navigation side of things. There is no top menu bar, Casino Alpha having opted for a pop-out sidebar instead, which would be fine except that none of the options have been activated. This makes it quite difficult to navigate around the site at all.
There are some further menu options right at the bottom of the page, but they are not at all intuitive and again, some do not work. There are significant shortcomings here as you can see.
Confusing sportsbook
The sportsbook is equally as troublesome to use. Everything seems to be laid out in the worst way possible, which makes it a nightmare to find the sports you want to bet on. This should be the easiest thing to use but in reality, it is a painstaking process. The sportsbook falls short just as much as the casino and in general, the user interface is in dire need of a revamp. Not that anyone should sign up, though.
Payments - limited payment method options
Our Casino Alpha review found that there were a handful of payment options available, but you simply can’t trust this site with your money. All of these are available for making deposits and some can also be used to withdraw your winnings if Casino Alpha ever bothered to pay out.
- Visa credit and debit
- Electron
- MasterCard credit and debit
- Mobile Payments
- Bank Transfer
- Neteller
- Skrill
- Perfect Money
- Payeer
- Piastrix
- Various country-specific eWallets
But after that, there’s bad news and then more bad news. Although we found a guide to how various payment methods work in the Casino Alpha FAQ section, there were no details available referring to minimum/maximum amounts, withdrawal times or if fees are applied. This is just one of the reasons you should avoid opening an account with this operator. Simply put, avoid Casino Alpha!
Customer service – Not even at the races
This part of our Alpha Casino review found that there is a webform available for creating an instant customer support ticket. This is only suitable for brief enquiries as there is a character limit applied to messages – very convenient for a
scam site like Casino
Alpha. You can access this feature by clicking on the envelope icon found at the bottom left of each page.
There is also a dedicated ‘support’ email address you can use if you prefer. It is not made clear the hours that support staff are available to answer your queries, or which languages are offered. It’s also disappointing that there is no phone number or live chat option. If you’re thinking this all seems a bit flimsy and looks like the bare minimum, then you’d be right – and causes yet another alarm bell to go off that something (or everything) here is not quite right.
License & security – Is Casino Alpha legit? No!
Now we move swiftly on to the biggest bit of bad news. It’s a question we always ask about every operator we review. As you will soon see, Casino Alpha is one to avoid, so why not take a look at our other
gambling reviews
to see more suitable operators?
Our Alpha Casino review revealed that this site is owned and operated by LA Entertainment, which is a Cypriot company. Under the LA Entertainment umbrella, licensing for Alpha Casino only comes from the government of Curacao, which when lined up with all of the red flags so far, puts this one firmly in the ‘do not touch’ pile. Curacao licensing is not the hardest to get, and gives a lot of latitude to the operator. This is fine if the operator is above board and legit – however, this is not the case here. In fact, the Casino Alpha bookmaker is operating as an offshore betting site outside of the US. This means that no official gambling authority in the US regulates it. And that, my friends, is why we have put them on our blacklist.
There are also a large number of negative reviews and reports regarding Casino Alpha, which, even given the fickle nature of most online gambling user reviews, is a further warning sign – if one were needed.
Our Casino Alpha review was unable to find any type of rewards system or points-based loyalty program on offer. Considering all of the other areas where this operator has come up short, this is no surprise. As a much better alternative, it’s well worth taking a look at our
Genting Bet review, where you’ll find there’s a very exciting reward scheme at a site that’s a whole lot more trustworthy than Casino Alpha.
Overall conclusion – Steer clear of Casino Alpha
As we mentioned right at the start of our Casino Alpha review, this was one to avoid, and having seen our report, you can easily understand why. We have carried out many reviews and know which warning signs to look for – and here we saw every single one of them. If we have to pick one out that is the most important, its the fact Casino Alpha operate outside the US as an illegal offshore betting site. With no US regulation, this is a site you should avoid at all costs.
If you were to read our
William Hill review, you’d see that it paints an entirely different picture. When you compare that operation to this one, you’ll see exactly what we mean. Just go anywhere else than Casino Alpha.
