The first stop on any tour we take to an operator we haven’t visited before is always its available bonus offers. So that’s where we’ll start this BetStars review too. Let’s take a look at what’s on offer – and for this we’ll use the UK promotions.
When we first head over to the ‘Promotions’ page, we (and no doubt anyone reading this) are extremely disappointed to see that there is only one sports promotion, which is available for all existing customers, while there is no kind of sign up or deposit bonus at all for new customers.
The one and only sports promotion currently available in the UK is the Sports Leaderboard. To take part in this, you simply opt-in to the leaderboard via your ‘Challenges Window’. You must then place winning bets on any sport, pre-match or in-play, to earn points and climb the leaderboard. You get 1 point for every £1 in net winnings. The example used on the website: for a winning bet of £10 at odds of 1/2 (1.50), your net winnings will be £5 and therefore you’ll earn 5 points.
At the end of the promotional period, the top 100 players share £10,000 worth of prizes. Here’s a breakdown of how the prize pool is shared out:
- 1st: £2500 cash
- 2nd: £1800 cash
- 3rd: £1300 cash
- 4th: £1000 cash
- 5th: £750 cash
- 6th: 5x £100 free bets
- 7th: 3x £100 free bets
- 8th: 2x £100 free bets
- 9th: 1x £100 free bet plus 1x £50 free bet
- 10th: 1x £100 free bet
- 11th – 20th: 1x £30 free bet
- 21st – 50th: 1x £20 free bet
- 51st – 100th: 1x £10 free bet
Any type of bet made on any sport is eligible for this challenge. There are no minimum odds or minimum stake requirements. The only wagers that don’t qualify are bets placed using free bets, bets that are cashed out, or void bets.
Once the Sports Leaderboard has ended, all prizes will be paid out within 48 hours. Any free bets you receive will be credited in the same currency as the original stakes of your wagers. These free bets will expire after 7 days of being credited, and can’t be used on system bets (e.g. Yankee, Lucky 15, etc.) or on Spin & Bet.
This is a relatively unique and fun promotion that anyone can take advantage of. It’s always interesting when you compete against other bettors, and it’s great that as many as 100 customers can share in the prize. However, having said that, this offer clearly benefits regular bettors and high-stakes gamblers. If you’re a casual or low-stakes player, it’s unlikely you’ll get anything out of the promotion.
This BetStars review also has to take into account the lack of any other sports promotion, particularly a bonus offer aimed at attracting new customers. It is unusual to find an online betting website that doesn’t offer some kind of sign up or deposit bonus these days, and it’s likely that new customers may be deterred from creating an account, instead favouring one of the countless operators that does offer perks and bonuses. Therefore we’re forced to give below average BetStars ratings in this BetStars review.
If you like the look of this offer and are interested in learning more about it, we recommend you take our dedicated tour by checking out our BetStars promo code review. And feel free to let us know what you think!
BetStars, just like its parent site PokerStars, has a colour scheme of black and white with hints of red. This is an effortlessly elegant theme, and proves that a little can often go a long way. The sportsbook has a straightforward design that is easy to navigate around. Everything you need is in sight from the moment the page loads.
The most popular sports to bet on are listed across the top, with a drop-down A-Z section at the far right. Below this navigational bar, from left to right, are images of popular events and promotions, next to popular links to the top leagues and bets, and then your betslip. There’s even a small drop-down list where you can change the odds format you are shown. The betting markets and odds are listed at the bottom left; you can toggle between popular and in-play; and if you scroll down you’ll see odds boosts and the next scheduled horse races.
You can also easily access the poker and casino sections of the PokerStars brand by clicking the links in the top left corner. The theme is consistent throughout all three products the brand has to offer. This helps to make the entire PokerStars brand feel uniform, rather than disparate like some operators who try too hard to make each product section stand alone.
In terms of the mobile app, it’s as aesthetically attractive and easy to use, and it has all of the same features and betting markets as the desktop counterpart. The one minor flaw is that it can lag at times, but we’re sure any bugs will be fixed soon.
Overall this BetStars review is going to give the desktop site and mobile app above average BetStars ratings when compared to competitors.
The deposit methods that BetStars accept are as follows:
- Debit / Credit Cards
- Bank Transfer
- Apple Pay
- Google Pay
- PokerStars TopUp
As you can see, not only does this list include pretty much all of the most popular payment methods, including PayPal, Apple Pay and Google Pay, it also has some lesser known and lesser used options, such as NeoSurf – as well as an exclusive PokerStars payment option. It’s always great to see such flexibility in deposit methods, as there’s no doubt everyone will be able to use their preferred way to pay.
Minimum deposits are £10. Deposits are instant if you spend a little extra time setting up a Fast Deposit account – though unfortunately this is only available on desktop.
Most of the listed deposit methods also work for withdrawals, except for PaySafeCard, NeoSurf, PokerStars TopUp and certain types of card and bank transfer. Check the website to make sure your preferred withdrawal method works.
Minimum withdrawals are £20. Once you request a withdrawal, it can take anywhere from a few hours to 10 days, depending on your chosen payment method, to receive your funds.
Though not the quickest withdrawal times we’ve ever seen, the impressive number of accepted payment methods is enough for our BetStars review to award above average BetStars ratings for this aspect of the operator.
Next in our BetStars review, we will go through the customer support options. This includes the FAQ section and the different ways you can contact the support staff, as well as what times the staff is available and how helpful and responsive they are.
Whenever you run into some kind of problem, the first thing we’d recommend is to take a look at the site’s FAQ section. Whether it’s an issue with your account, your bets, your bonus offers and/or rewards and loyalty program, your deposits/withdrawals, or any other difficulty or query you may have, it’s likely that you’ll be able to work it out for yourself – especially if it’s something common or minor.
BetStars has one of the most extensive FAQ sections we’ve ever seen. As well as the standard FAQ section, which you can find by clicking the ‘Help’ link, there are also many sections specific to the sportsbook – a ‘How To Guide’, ‘Sports Rules’, ‘Sports Betting FAQ’ and ‘Deposits & Withdrawals’. Each of these has many questions under multiple headings. So you should definitely be able to find the answer to any question you may have. And don’t worry about trying to find the exact question you need, as there’s a search bar to help you.
However, if you do end up having to contact customer service for whatever reason, there is only one way to contact the support staff – via email. Usually you’ll find at least two if not three contact methods, so this isn’t ideal – especially with the lack of a live chat feature, which is by far the most convenient way to talk to support staff at almost every other operator.
The good points are that the support staff are available 24/7, and when you do email them you will find the responses quick and helpful. Unfortunately this isn’t enough for us to give the operator better than below average BetStars ratings in this section of our BetStars review.
It’s time we stick to the promise we made in the intro to this BetStars review by answering what is probably the most important question that we all ask ourselves when searching around for the ideal betting destination – ‘is BetStars legal?’
The reason this question is so essential is because unfortunately there are some untrustworthy online betting sites out there that don’t care about integrity and therefore ruin the industry for the majority of operators and their customers by trying to scam as many people as possible before word gets around and they’re boycotted and/or shut down.
So how does BetStars hold up? Well the operator holds a license with the UK Gambling Commission. Having such a license is a sure sign of a reliable online betting site, as the UKGC is renowned worldwide as one of the ‘Big 4’ when it comes to regulatory rules and licensing standards. We can practically hear you asking what the other three top regulatory bodies are; well to satisfy your curiosity, they are the Malta Gaming Authority, the Gibraltar Regulatory Authority and the Alderney Gambling Control Commission.
So when it comes to the all-important question ‘is BetStars secure?’, we’re sure you agree that the answer is a resounding yes. Therefore we’re awarding the top possible BetStars ratings in this part of our BetStars review.
However, if you still aren’t completely sold, you should take some time to compare BetStars with one of its competitors. To do that, simply read our answer to the question ‘is Xpressbet legit?’ And if you do end up on the wrong end of a BetStars scam, let us know!
BetStars’ rewards and loyalty program is called Stars Rewards. Basically, you earn reward points every time each of your bets is settled (or when you play other real money games across the site’s other products). As you collect points, your progress bar fills; and when it is completely full, you’ll win a Chest loaded with personalised rewards.
Possible rewards include free bets, cash rebates, StarsCoins that you can spend in the Rewards Store, and a variety of tickets and items tailored to you and the games you like to play. There are six different types of Chest, increasing in size and value (from Blue to Black).
You need to win at least one Chest in every rolling 28-day period to remain on your current Chest level. If you win 10 Chests within a 28-day period, you’ll be upgraded to a larger Chest. If you don’t win a Chest within the 28-day period, your progress bar will reset and you’ll be moved to a lower Chest level. The larger the Chest, the more points required to unlock it, but also the bigger and better the rewards that you’ll receive.
You earn reward points at different rates, depending on your gaming activity. For sports, you will earn 3.3 reward points for every $1 you wager when making a single bet. As for multiple/accumulator bets, you will earn 9.3 reward points for every $1 you wager. This is applicable across all regions – bets made in non-USD currencies will be converted to USD based on the current exchange rate for purposes of calculating the reward points you will earn.
You will not get any reward points for cashed out bets if the cash out value is equal to your initial bet amount.
Reward points are not awarded for bets that are cashed out if the cashed out value is equal to the initial bet amount. For example, if you make a £10 wager and cash out for £10, you won’t receive any reward points. But if you cash out for more or less than £10, you will receive reward points.
This rewards and loyalty program is similar to the standard program seen at most other online betting sites. The one problem is that it’s slightly more complicated than you may be used to if you’ve used this type of rewards and loyalty program at other operators before. Overall our BetStars review has decided to give average BetStars ratings.