Bonus Offers - A £10 bonus bet up for grabs
As with any established betting company, bet-at-home.com welcomes new customers with a free bet bonus.
The offer here involves customers winning a free £20 free bet bonus when depositing a minimum of £10 when signing up, with the free bet credited to your account within 72 hours. Once credited, the betting voucher worth £20 must be rolled over six times at minimum odds of 1.50 (for single as well as combination bets) within 90 days before a withdrawal is possible.
As welcome offers go, this isn’t one of the best on the market but it has to be noted that bet-at-home.com are not really big on rolling out promotions. Their other offers and promotions are mostly competition based, so if it is free bets and enhancements that you are looking for, there are better alternatives out there.
Usability, Look & Feel - A user-friendly interface
The first impression that you get from the main site is that this has been designed with a clear focus on function over style. It is very straightforward and simple to use, with the different types of betting available clearly marked at the top of the screen.
All the markets are easy to find on the left-hand side of the screen, and once you have clicked on the sport or game you would like to bet on, drop down menus pop up giving you an extensive list of options for your perusal. Compared to the likes of Betfair and William Hill, this site is very basic and could be deemed a little dull. However, it does the job for those who want a simple betting site.
bet-at-home.com provides a neat mobile version of its main website, which is available to download for Android and from the App Store. The mobile offering is nicely designed and looks better in terms of presentation, with a clean and fresh layout, which is very quick and easy to use. It works just as well as the main site with a couple of added bonuses.
The key one is their ‘Sports Map’, which highlights sporting events happening near you depending on your location. It provides the latest available betting on that event whilst you can also use the filter tab to get the latest updates on sporting events of your choice.
Payments - Plenty of options
There are plenty of options available for both deposits and withdrawals from your bet-at-home account. These include Bank Transfer, Visa, Mastercard, Skrill, PayPal and Neteller for both. A nice feature on the banking page is that there is an information button next to each deposit method. It provides all the relevant banking information for each option including the amount of time a payment will take to process as well as the processing fee attached.
Customer Service - A choice of support options
The general consensus on bet-at-home.com is that it is a betting site that you can trust and one that provides good customer service. To get in contact with the customer service team, there are a list of options available when you click on the contact link on the top of the main site.
One of those is an online form to fill in and send off with any queries that you may have, and there is also support via email and by phone, although there is no clarity as to whether you will be charged for that call or the operating hours the support team work to.
License & Security - Is bet-at-home.com legit?
bet-at-home.com has a real stronghold in this part of the world with offices located in Germany, Austria, Malta and Gibraltar. Through their Maltese companies, they have been able to branch out into other areas of the betting industry, with licenses issued for not only sports betting, but also for casino and poker.
Since 2011, bet-at-home.com has also been awarded the license to offer sports betting, casino and gaming services by the Italian gaming authority AAMS, the Ministry of the Interior for Schleswig Holstein and the Gambling Commission in Great Britain.
Overall Conclusion - Our final thoughts on bet-at-home.com
If you are looking for a simple betting site for sports, casino and games, bet-at-home.com is certainly worth considering. Its services are easy to use, with competitive odds on a variety of different events and the company is a respected player in Europe with a strong customer base.
However, to make an impact in the UK it needs to up its game. Online betting is constantly evolving, bet-at-home.com lags behind the industry leaders in a number of areas that can make a difference.
The biggest drawbacks include a lack of additional features such as live streaming, graphics and cash-out options for in-play punters. Customers want a more immersive betting experience, to feel part of the action and that is lacking. Other areas also need work with limited promotions on offer to attract new customers while the omission of horse and greyhound racing is certainly a major turnoff for many UK punters.
