Station Casinos agrees to pay $80k fine for serious glitches at Red Rock Resort

Station Casinos has reportedly agreed to pay an $80,000 fine to the Nevada Gaming Control Board for damages caused at its Red Rock Resort. The company received two complaints after having its sports wagering system glitched causing financial damages to users. The fine finally settles a 13-page complaint filed in September last year.

The problem stems from when the Station Casinos sportsbook app experienced an error. The glitch caused the app to place false wagers after sports events were held. The app placed a total of 348 wagers with 35 in 2018, 116 and 30 in 2019, and 167 in 2022.

The board ordered the Station after the 2019 occurrence to take closer attention to its processes. The Station was asked to “have redundant monitoring processes to ensure it does not accept money or its equivalent ostensibly as a wager upon an event whose outcome has already been determined, including for wagering events administered by third-party wagering programs.”

The Nevada Gaming Commission unanimously agreed on Thursday to fine the subsidiary of Red Rock Resorts. The stipulated settlement was signed on June 10.

The Station claimed the customers are not suffering financially saying they do not experience “any monetary gain or suffered any monetary loss as a result of the ostensible wagering transactions.” The company also said it reported the problem itself to gaming regulators.

The officials at Station said the problem comes from a lack of computer memories as the virtual servers were poorly operated. But they also said bettors were not supposed to bet on ongoing games or the certified computer software of the casino will encounter problems.

The company intends to change its sports app vendor as the previous one was deemed flawed. Replaced by software from GAN Limited, the Station is looking away from software by Stadium Live program from Stadium Technology Group LLC based in Las Vegas. Even so, Nevada gaming regulators must first certify and license GAN’s software before it can start operating.