Live Streaming and Audio:
If you are to compete with the big boys in this industry, live streaming is a must and with Unibet, you get one of the strongest services around with extensive sports coverage from around the world.
In order to access Unibet TV, you need to have either money resting in your account, or have put a minimum £1 bet on an event in the previous 24 hours.
Unibet’s live streaming options are vast, offering many more streaming opportunities than many of its rivals, with live football, basketball, tennis and horse racing all available to view.
Incredibly, Unibet also offers some bespoke commentary to the live streamed TV pictures meaning the presenters can reference the company’s live odds and markets whilst you watch sports streams and this will surely grow across the languages it operates in.
All this comes together to enhance the live betting experience but there are some big holes in their coverage. With no Premier League streaming rights available to bookmakers, the likes of bet365 provide invaluable audio commentary and score radio services but audio is missing despite its obvious benefits.
One of Unibet’s key selling points has been the quality of its in-play betting service.
It is all about being user-friendly and making it a positive experience for the customer. For instance, when clicking on a live football match, you find all of the latest odds and markets clearly marked, accompanied by a graphic which represents the action on the pitch. This includes live stats as well as live text commentary, so you get a basic idea of how the game is progressing but as previously mentioned, unlike bet365 there is no associated audio to provide the full picture of what is happening,
There is though live streaming for in-play betting events as well as a number of features to get involved with including the ‘Bet Up’ section.
This innovative feature involves pool betting where you can earn yourself points by predicting events in a live football match. The highest scorers within this will then earn a share of the prize pool for that match.
The buy in for a match is a £5 stake and all the details of how to play are easy to locate on the landing page.
Stats and Editorial:
Unibet are definitely up there with the very best when it comes to the additional content that they provide.
Their blog especially catches the eye, which enables users to access stats, tips and betting articles via the ‘Trending Topics’ box on the right-hand side.
The stats icon takes you to individual articles, where the key statistics for individual matches are put together, while Unibet also present live Tweets from their social media account, to give punters fun stats such as scoring records for particular players.
It isn’t just football that Unibet focus on, with the slider on the left-hand side of the page allowing you to access stats on a variety of different sports including tennis, NFL and horse racing. It would though be more useful to racing fans is there was form and analysis on the race cards pages.
Alongside the impressive range of sports stats, the tips pages are also a nice touch.
Unibet have enlisted the services of respected football journalists including Julien Laurens and Raphael Honigstein to deliver insightful previews on European football matches, offering their best bets to punters.
However, the prominent ‘News’ link doesn’t deliver breaking sports news with betting angles as you see on bet365 but instead it is more a place for ‘How To’ articles which is a tad misleading and disappointing.
When it comes to customer service, Unibet has a lot of work to do if they are to catch up with many of the market leaders.
Unibet’s help section is very comprehensive and well organised, so it can answer most of the questions you may have without needing support.
However, for more complex problems, Unibet’s customer helpdesk could be improved.
There is a live chat portal available on site, but customers have noted the slow response times to their initial queries. The same can be said for the email support function, which has been known to take over 24 hours to get a response.
This is a real problem, especially when you consider that there isn’t a telephone support to contact Unibet and in this day and age, should be a lot better.
Depositing and withdrawing with Unibet is a safe and secure process, though the options on offer aren’t as comprehensive as some of its rivals.
Bank Transfers, Visa and e-wallets are just some of the deposit methods on offer and likewise for withdrawals.
It has to be noted that there are minimum withdrawal methods and each method will have varying processing times and limits.
Unibet doesn’t include any withdrawal fees.