The first thing a new user will notice when arriving on the homepage is that there is plenty going on; even by the standards of a modern bookmaker’s website there is a wealth of information to take in and process. Though this breadth could be seen as a positive aspect it is also overwhelming, at least at first.
The layout of each page is familiar enough. A navigation bar across the top of the website guides users between different sections of the website, while the usual range of sports are signposted down the left of the screen. At the top of this list users are given the opportunity to select ‘favourite’ sports – not necessarily those that the website wishes to promote but those that users wish to be able to navigate to quickly, which is a nice feature.
Even within each individual sport, the issue of complexity continues. The horse racing section prioritises the next live action, including international meetings overnight, but then has ante-post options and tomorrow’s racing in an apparently random order underneath.
Meanwhile the football section applies a similar approach, with in-play and upcoming match lists highest up the pecking order. Coupons play a big part in the layout of this area, with different coupons selectable by a series of dropdown menus sorted by league. Again, this can be complicated for new users and takes some time to fully understand.
The bet slip is less simple than with other sites as well. ‘Standard’, ‘Bankers’ (selections automatically put in every accumulator) and ‘Quick Bet’ options are all available, as well as the ability to quickly view ‘Open Bets’. It’s doubtful that all these options are strictly necessary.
As with most online bookmakers in the modern marketplace, Titanbet’s headline promotion relates to new customers and offers a bonus of 100% up to £50 for those who sign up. This is nothing special when compared to other firms (both big and small) and also has a range of related terms and conditions including an unappealing 7x staking requirement.
There are a number of complaints on a message board I have seen about there being too many rollovers and the company is not doing itself any favours in this regard.
The offers available to existing customers are at least an improvement, and of these a ‘faller insurance’ on all British and Irish racing is the most eye-catching. Going further than the select meetings offered by some firms, this will allow for a free bet (of up to £25) if a horse racing selection falls or unseats during a race.
Among the other concessions advertised by the site are ‘Mobile Loyalty Free Bets’, an ‘Acca Insurance’ on US sport and golf and a tennis accumulator bonus.
A full and comprehensive range of sports are available for betting (accessible via the left hand navigation bar) and it is difficult to fault the range of markets that are offered within each section.
Odds are available on all British and Irish horse racing (though these are generally priced up later than other sites) in addition to a decent array of international meetings, including a number of US venues each evening. Ante-post markets cover all major upcoming races, including the Cheltenham Festival, Grand National and British Classics.
As well as the major British football competitions a selection of international divisions are on offer, while a range of markets within each match are available. These number up to 140 for the biggest matches and include corners, goals, halves and Asian Handicaps. Cashing-out is an option on the relevant markets.
Away from these big two betting sports everything from American Football to Volleyball is also covered, while the site adds relevant topical markets (such as the Winter Olympics) in addition to the growing area of novelty betting.
As already mentioned, in-play betting opportunities are featured prominently throughout. This includes content on the home page, in each individual sport’s section and in a specialised area of the website.
The ‘In-Play’ link opens a separate Flash interface, where the events that are currently live are listed down the left of the page, allowing simpler transitioning between them. For extra ease of access users can ‘favourite’ those they wish to return to (similar to the sports listed on the home page).
This innovative feature runs a little bit slowly but has its perks, including stats and a ‘match live’ display which shows an animation of the action taking place in a game. Unlike some other sites, this information is available on all sports, not just football. The range of markets available in-play is also impressive.
Streaming and Content
Live streaming isn’t as extensive as it could be with Titanbet, which is a little bit disappointing especially when considering the emphasis they place on in-play betting with football; this seems to be something of a missed opportunity
Punters can watch all live British and Irish horse racing as long as they have placed the usual qualifying bets but with no racing and football commentary or radio, many punters will be missing out.
Meanwhile, a promising link to a blog delivers no content and instead an error message whilst there are no horse racing or football previews or analysis.
Arguably even worse, the ‘Magazine’ tab, which is also given prominence, takes you to preview content for Euro 2016 – and the 2018 World Cup is just around the corner.
In the past, Titanbet did produce some nice and informative bespoke video previews for the weekend EPL, Champions League and Grand National etc but nothing seems to have been created for some time.
Customer Satisfaction and Banking
Though customers have reported some issues when it comes to various features of the Titanbet website (especially withdrawals), support functions are generally said to work well and problems are usually rectified fairly quickly.
In terms of the methods of customer support available, phone, email, live chat and even fax are advertised options for punters to ask questions, while there are extensive rules and FAQs listed on site.
The firm accepts all major credit/debit cards, as well as PayPal and other online transaction services, and even direct bank transfer; these should cover the needs of the vast majority of users.
Though its range of markets and functionality has to be applauded, there too many negatives associated with Titanbet to give it a high mark.
It does feel as though its owners are distancing the site from sportsbook with little promotion and things like a broken link to a redundant blog and old content in the magazine which do not inspire confidence and actually sets some alarm bells ringing.
There is also simply too much going on. Not necessarily throughout the website, but on each individual page there are an abundance of bets advertised, dropdown menus and even games integrated into the sportsbook. With time a regular user would probably become used to these features but at least at first it’s far too busy.
Similarly, certain parts of the website (particularly the in-play section) run slower than ideal. This could be down to the wealth of information and features on each page but it would make sense for speed to be the first priority.