Sportingbook User Interface
Sportsbook.ag’s website is very easy to navigate, with a clear layout that makes it easy to find what you are looking for.
Like most established betting sites, you will find the main betting tabs at the top of main site, with sports, live betting, casino, poker and promotions all in attendance. The left-hand side provides all the latest betting markets while in the centre, you have the latest in-play action and the key events that are coming up.
This is a site that has been designed with consideration for both punters who are new to the online betting scene and also the regulars. Everything is where you would expect to find it.
Sportsbook Betting Markets
One thing that Sportsbook.ag can’t be criticized for is a lack of markets to bet on.
They have an extensive list of sports, casino and poker markets to peruse through, though as you would expect with a US sportsbook, the sports betting is very much focused on sport from that part of the globe.
NFL, basketball and baseball take centre stage, while there is also plenty of markets available on sport including football and even on events like e-sports.
The types of betting available is very impressive, with straight bets (point spread, total and moneyline), parlays, teasers and round robin all included in the sportsbook. Props, futures and even cross-sport props are also on offer.
This site is famous for its Super Bowl proposition bet offerings, where you’ll find hundreds of different ways to bet on the game, and with the NFL, they really do push the boat out in terms of innovation with the bets they provide. For instance, they offer half-price lines on Fridays for the NFL and basketball to stand out from their competitors.
Sportsbook Bonuses and Promos
One area in which Sportsbook.ag really looks to stand out is through the comprehensive list of welcome offers, bonuses and promotions that they offer.
In terms of the welcome offer for new customers, if you deposit $50 or more when you sign up, you’ll receive a 20% match bonus, as long as you rollover that bet a certain amount of times for either horse racing, sports or on the casino.
The only drawback for prospective customers is that this offer is hidden from view until you sign up with them, so more could be done to make these more visible on the site.
You also have a huge list of bonuses for poker and casino, including ‘Match Bets’, where first-time casino players will receive a match on their first bet of $1 to $100.
Once they have done that, they will receive the match bonus immediately after making the bet.
Sportsbook Content (Live Streaming, Audio, Radio, Blogs, Previews)
In terms of additional content, it has to be said that Sportsbook.ag really does struggle to deliver.
There isn’t any live streaming or audio to accompany their in-play betting services, though there are graphics and stats on display.
For a betting site that is so strong on US sport, it is disappointing that there are not any previews or tips for the NFL, basketball or baseball, which many other betting sites cover in-depth.
Sportsbook.ag offers plenty of in-play betting options for all sports, and though the experience they provide may not be as immersive as other sportsbooks, there is plenty to keep you entertained.
A lack of live streaming and audio is a drawback, but Sportsbook.ag do deliver live graphics and stats to inform you of how an event is progressing.
Odds are quickly updated in keeping with the action in-play, and there is a plethora of betting options for you to get involved with.
For instance, you can find second half lines for NFL and third quarter lines for NBA games, so you always feel that you are part of the action on the field.
Sportsbook Stats & Form
The media offerings on the site may be a little bare, but in terms of statistics and form, Sportsbook.ag certainly deliver.
They provide stats and form for the key US sports, which include results, points scored and averages.
There is even a tips page, which highlights betting trends in American football and basketball that you should look out. These include looking at lower ranked teams to pull off an upset against sides who may ‘struggle to raise their game’ against weaker opposition.
Banking with Sportsbook
This has to be the biggest drawback with Sportsbook.ag after so much dissatisfaction from customers on how long it takes to make withdrawals from their accounts.
In terms of making deposits, there are limited options in transferring money into your account, with cards the main option while Bitcoin is also a method they accept.
Sportsbook.ag claims to have “the highest credit card acceptance rate in the industry,” so making deposits via Visa or Mastercard will be a simple process.
One plus point is that just $5 is required as a minimal initial deposit, which is fairly low compared to most betting sites.
However, when it comes to withdrawals from your account, a number of problems arise. Each customer is allowed to make one withdrawal per month without incurring a service charge, which are offered as courier cheques, gift cards or bank transfers.
The minimum withdrawal for cheques and gift cards is $50 while the minimum for bank transfers is $500.
Not only are these overly complicated, but that isn’t even the worst part. Whichever withdrawal method you choose, it is estimated to take between 6 and 8 weeks which is painfully slow, and really is a huge turnoff.
Customer Satisfaction with Sportsbook
As we have already seen, Sportsbook.ag don’t have the best of reputations.
Lengthy delays in the past with withdrawals means it is a betting site which has often been placed in the avoid box, with many customers mentioning the difficulty in getting a response when this problem arises.
In terms of contacting Sportsbook.ag, their customer service has improved over the years but still needs a lot of work.
They offer a 24/7 live chat service on the main site while via their email address, they promise to get back to you within two to four hours.
If you want to speak to one of their support team via the phone, they do not currently have a toll-free number, so you will be charged for calling which is disappointing, especially for a company who are looking to improve their customer satisfaction rates.
Sportsbook’s Mobile App
It has to be noted that Sportsbook.ag have done a very nice job with their mobile app.
Just like the main site, the interface is well organised and very user friendly, with betting available on sports, casino and poker games.
In downloading the app on Android or via the App store, customers are rewarded with a mobile wager for free up of up to $25, which can be used for wagering at the casino or on horses.