Signing Up/User Interface
The general layout and design of the website is very simple and does a good job of incorporating a sleek and attractive interface with easy navigation. Often betting websites, including for the very top firms, are too difficult to find the way round or run too slowly because too much emphasis is placed on style over substance, but Genting Bet achieves a suitable balance of looking good while working well too.
In-play opportunities are displayed front-and-centre on the home screen, with the ‘quick links’ bar on the left-hand side quickly directing customers to current betting events. Unlike with some competitors, this section isn’t limited to football and horse racing, as other sports which are relevant at a particular time also feature, for example advertising NFL on a Sunday evening.
Further down the sidebar, there are easily accessible links to both coupons and individual sports, while the navigation bar at the top of the screen provides links to promotions, customer support and the betting rules. It’s encouraging to see customer services and rules given such prominence on valuable space on the page.
Range Of Markets
As with many newer companies, and in keeping with the industry in general, football is given a strong presence throughout the site, and particularly on the homepage and navigation bars. A fairly standard range of domestic and international leagues and competitions are provided with markets, and most matches are priced up well in advance (particularly more high-profile events). The coupons linked on the sidebar give easy access to those who prefer to build accumulators.
In terms of individual matches, Genting provide by no means the widest range of markets around, but unless you enjoy getting involved with specialist or specific bets, you should be able to find what you are looking for.
However it’s not just about football and there is a long list of staple sports betting which includes the standard daily selection of horse racing markets. However, they only provide racecards and markets for the UK and Ireland with no international racing which is missing a vast trunk of product for punters.
There is a list of future races with ante-post prices but it all looks like a bit of an afterthought and could be better -it is mostly restricted to the Cheltenham Festival, Grand National and English Classics.
Other sports are also well-represented, from the likes of tennis and cricket to less obvious betting disciplines such as pool and volleyball. A big bonus is that there is also a section for greyhound racing, unlike some other small internationally-based firms.
Bonuses And Promotions
Genting’s introductory offer of a ‘£10 first bet insurance’ is in all honesty fairly poor, especially with the wealth of terms and conditions that come with it (including that the resulting free bet can only be wagered on a selection 4/1 or lower).
In fact other than Best Odds Guaranteed on UK and Irish Horse Racing (even then is restricted to certain times of day) the site offers little else in terms of promotions. An offer of a casino bonus when wagering on the NFL is mentioned on the homepage, but there is nothing else in the way of horse racing bonuses and nothing at all on football.
This may be to enhance the site’s image as a ‘no-frills’ bookmaker, but is also an area where improvement could certainly be made, especially when considering the concessions offered not just by the companies that dominate the market but also other slightly smaller firms.
As mentioned, opportunities to bet in-play are something which is at the heart of the Genting Bet website, and which perhaps makes sense given the company at large is more concerned with ‘live’ betting experiences such as casinos and online gaming.
A section on the homepage illustrates a full range of in-play markets, and not just for football either. Everything from cricket to snooker can be bet on while taking place, and not only through outrights. In fact, almost all pre-match markets are converted to in-play once an event gets underway, especially in the case of football matches.
Statistics And Information
Another drawback to the site is that only the bare minimum information is provided to punters on in-play bets, and there is just about nothing on pre-match markets. Even the horse racing pages provide very little, and what is shown is formatted in an unconventional and not particularly attractive style. Customers are clearly expected to do their own research.
Streaming And Content
There are no opportunities for live streaming across any sport and not even any sports radio or audio commentary services and as such it is not a destination site for followers of the events they are betting on. It means punters must go elsewhere if they want to follow the action they risking their hard-earned on, and places the website at a disadvantage compared to others.
There is a wee bit of written content on the blog which is given prominence on the menu bar but probably doesn’t warrant such a fuss. There are some decent previews about sports events but at the time of viewing they were all for things that had already happened a day or two before and there is no reaction to big talking points from the weekend or articles with a longer shelf life looking further ahead.
All deposit and withdrawal methods with Genting are without a fee, and in addition to the usual credit and debit cards, there is also the option to use money payment website Skrill for ‘Black Gold Members’. This has the benefit of being significantly quicker when withdrawing than through card, but it is worth noting that the minimum value is £50 with this method.
One particularly innovative feature with this site is the ability to withdraw and deposit through the company’s casinos. Again, these transactions must be at least £50 and are only available to members of the casinos, but have the obvious benefit of both deposits and (unusually) withdrawals, being immediate.
Customer Satisfaction And Support
Customer support options are easily accessible throughout the website (including through the top navigation bar), and a ‘Live Chat’ option is available 24 hours a day, every day except Christmas Day.
Generally the website has good standards of customer support from their regular users. This may be in part due to that fact that punters know what they’re getting with this website, as they don’t have nearly as many different promotions, offers and special features even when compared to relatively smaller rivals, and this creates less potential for issues.
An important warning for large-stakes gamblers or those looking to land a retirement bet is that payouts are capped at £100,000 every 24 hours. This is considerably lower than some other firms, many of whom will pay as much as £1,000,000 per bet if you strike it lucky.
Whilst there is no doubt that Genting Bet would be improved through some fairly basic changes, including streaming or at least commentary, it does largely achieve what it sets out to do and offer a sportsbook which covers many sports.
Except for more specialist punters, customers are likely to find most of the sports and markets they want to bet on. It offers no horse racing analysis or international racecards and probably would not do for racing fans but for a more occasional football/sports punter it should suffice.
For those looking for a smaller online bookmaker that offers a simple, no-nonsense approach, Genting Bet may very well be the best way to go.