Expekt User Interface
One thing that immediately impresses you about Expekt’s website is just how easy it is to navigate.
The design is nothing ground-breaking, but it is very functional, with the orange, black and white colour scheme making everything very clear and easy to find.
There are a wide range of different language options for the site to be viewed in with Czech, German, Finnish, English, Dutch, Norwegian, Polish and Swedish.
As with most betting sites, the layout for the sportsbook features the list of the different sports to bet on down the left-hand side of the page, with the popular events and upcoming matches in the centre and the bet slip on the right-hand side.
All of the options load quickly and there are a couple of nice features.
The centre of the page features a revolving graphic which not only advertises the latest bonuses, but also displays quirky betting reminders.
For instance, it reminds punters of that certain teams in the Premier League need to achieve specific goals, such as avoiding relegation, and as a result provides the latest odds for the upcoming fixtures for that particular team.
Another user-friendly feature to note is the favourites list, which enables bettors to single out the sports events that they are particularly interested in and save them for future reference.
Betting Markets with Expekt
In terms of their sportsbook, Expekt offer more than 30 different sports to bet on which include both major and minor leagues.
Interestingly, of the 22,000 bets available on the website, 20,700 of those are football related, meaning the beautiful game takes centre stage with Expekt.
There are plenty of other markets for sports such as tennis, basketball, cricket and even Aussie Rules, but there are also some major absentees, especially horse racing.
It is hard to look past the dominance of football-related markets and offers on the site, with 80 different betting selections on every football match from a huge list of different countries and leagues.
In that regard, football punters are well catered for.
In addition to the comprehensive football markets, Expekt also offer pool betting in association with the company Colossus, who have integrated the system onto their website.
This feature allows punters to try and guess the correct scores in a number of different matches and stand the chance to win £10,000,000 if they are successful.
Another nice touch for those who are into football betting.
Expekt Bonus and Promos
A major flaw with Expekt is the lack of a sign-up bonus for new customers.
Offering welcome bonuses and offers is crucial to attracting new punters and with Expekt trying to reach out to customers in places such as the UK, this really is a surprising move.
With that in mind, it is bad news for potential customers but Expekt do try make amends with their current clientele.
There is a VIP programme on offer to registered users which gives them access to great rewards and bonuses.
These include bonuses of 100% for winning accumulators of five selections or more, as well as invites to sporting events and being able to obtain faster cash outs.
It is worth pointing out that a number of these services are reserved for the high-rollers who bring a lot of business to Expekt, but with the absence of welcome bonuses, this is still a nice touch.
Expekt Content (Live Streaming, Audio, Radio, Blogs, Previews)
The lack of a welcome offer may be enough to put off some potential punters from using Expekt, but their live streaming service will certainly draw some in.
Broadcasting live sporting events to accompany in-play betting is big business and Expekt have jumped on the bandwagon.
The bookmaker offers live video content with football from La Liga, Serie A and the Europa League.
There is also ATP tennis content, with live matches from the Australian Open and Wimbledon.
However, when it comes to other types of content, Expekt do struggle.
With such a large focus on football, it is disappointing to not see any previews on the site for feature matches or for particular leagues.
Other sites such as Unibet, offer these in abundance, with in-depth analysis from respected journalists and tipsters.
Expekt In-Play Betting
As with most of their sportsbook, football once again takes precedence with Expekt when it comes to their in-play betting service.
With the odds updated on a very regular basis, each game is provided with a graphic displaying the latest scores and stats, which also feature the form of the teams and players involved.
Live streaming is also available on certain events, allowing customers to bet on the action as it unfolds on the screen.
However, the amount of markets available to bet in-play could be improved.
More established sites provide a much greater level of variety in their in-play markets, especially when it comes to enhanced offers.
Expekt offer the in-play markets that you expect to find in terms of outrights and totals for goals and points, but they don’t go further than that.
Stats & Form at Expekt
One positive when using Expekt is their partnership with Betradar.
They are one of the leading sports statistics companies in the world, and this deal between the two allows Expekt customers to access a wealth of information on a range of different sports.
Clicking on the statistics link on the horizontal menu bar or on the ‘e’ icon next to the odds for a particular match, punters are taken to a stats page where they can peruse through a vast range of form guides.
These include head-to-heads between teams and players to stats about which teams score the highest amount of goals/points per game.
It really is a very impressive service and certainly helps Expekt stand out from their rivals.
Banking with Expekt
There are a wide range of options provided by Expekt when it comes to making deposits and withdrawals.
Transactions can be made using credit cards, as well as Neteller and Skrill, with E-Wallets being a more recent addition.
It is worth mentioning that though credit cards have the advantage of fast deposits and cash outs, there is a fee of 2.5% charged whenever players make a deposit into their account, while Neteller charges 3.9% for cash outs.
A positive with using Expekt is that they make the security of its transactions a priority, as well as ensuring that withdrawals take no longer than three banking days.
Customer Satisfaction with Expekt
As mentioned at the top of the piece, Expekt have had to work hard to repair their relationship with punters after the problems experienced with their poker service.
One of the ways to do that is through offering an exemplary customer service.
The company provide a wide range of facilities for customers to get in contact with them with any queries or issues.
Expekt have a live chat service on the site and by phone, with users commenting on how helpful and knowledgeable their customer service team are, regardless of the nature of the problem.
Emails and messages via the contact form can take a few hours to receive a response, but the answers provided seem to meet customer expectations.
Expekt Mobile App
As with most established betting sites, Expekt have also launched an app to allow users to bet with them on the go.
This can be downloaded in the Apple store (for iOS), while they also have a mobile optimised website.
The app is very slick and easy to use, delivering all the activities that can be found on the desktop site such as betting on live events, cash outs and even playing features such as the Colossus.
Furthermore, Expekt also offer mobile users the chance to get a risk-free bet for their first wager.
To qualify for this, they need to download the app, place a bet on an event with a £5 stake at minimum odds of 1.50.
If that bet loses, then Expekt will refund the stake up to a maximum of £10.
In order to be able to withdraw the funds as cash, the player must bet the bonus through at least six times, with minimum odds of 2.00.