Signing Up/User Interface
The registration process for BETDAQ isn’t any different from other casinos or betting exchanges. Players begin by choosing a username and email address, with more personal information only being requested when they cash out. It is a relatively simple process.
Once signed up, punters are met with a user-friendly layout. If you want to find the latest markets, they’re easily accessible from the main in-play screen. You can view the Lay and Back betting prices on the overview page and go from there. There is also the option to click on a match for more detail.
The stats which run alongside a market selection are a positive and it’s simple to filter the display. You can even alter it according to how much stake you are thinking about, as well as your sports preferences.
You can actually switch between the new site and the classic site, but the new one is much easier to use. There is also a mobile version of the website that you can visit through any mobile device, while there are dedicated apps for Android and iOS as well. The apps feature live streaming, race guides and enhanced specials.
The website has undergone major improvements in recent times, including the transition to casino games and using proprietary software for table games. The selection of titles that can be played against live dealer casinos is relatively small and focuses on roulette and blackjack. This is down to a dependence on software developed in-house and limited deals with providers of casino games.
In terms of customer service, the support available is decent, especially on the phone. However, in terms of email as a point of contact, there isn’t an explanation of times when to contact them or the expected answer time. This is something where BETDAQ trails behind the market leader Betfair.
However, when it comes to the safety and reliability of the site, their operations are licensed and regulated by the UK Gambling Commission, which holds them to high security standards. On those rare occasions when players disagree with the betting exchange, their interests will be well defended.
BETDAQ provide more than enough betting products to keep even the most serious gambler interested. All the main sports are covered as well as a large list of “special bets” that you can try, such as predicting the BBC Sports Personality of the Year.
However, liquidity is a problem with the less popular events.
If you’re a high stakes punter, you’re not going too happy with the amount of money available to back and lay on different events.
Compared to Betfair, BETDAQ can be viewed as a backup due to their smaller customer base. The bigger the event, the more liquidity you’ll see with them. For example, betting on the Champions League won’t be a problem as it’s a huge event. As soon as you start looking at less popular markets, that is when the issues arise. In many cases, you’ll struggle to get a large wager matched.
The same problems occur when using the in-play markets. Selection of odds is pretty decent, with the chance to both back and lay selections whilst an event is taking place. A list of the markets which will be turned in-play can be found on the right-hand side of their website. Clicking on that market will take you to a screen where you can back the odds live.
However, just like the outright markets, liquidity is poor and there is no guarantee to get your back or lay bet placed. It is a real negative and in this type of smaller-tier betting on exchanges, you’re better off using Betfair.
Aside from the major downside that is the liquidity, where BETDAQ have the edge over Betfair is in terms of the odds and lower commission that they can offer. The fact that they charge 3% as opposed to 5% at Betfair also helps them attract new players and even tempts regular competitor clients. On top of that, there is good selection of payment choices, generous promotions and competitive odds that all helps their cause.
One other negative for BETDAQ has been the experiences of users in terms of delays to settle individual markets. Liquidity as we know is an ongoing issue but a number of customers have raised concerns on the time it takes to settle bets. This a problem that BETDAQ are working to resolve and have improved in recent years to boost customer satisfaction.
Bonuses and Benefits
One of the major selling points that attracts new customers to BETDAQ is their Colossus page. It is a promotional offer where you could win a life-changing prize, if landing seven correct scores. In addition to that, there are also Pick 5 or Pick 4 options on either 1×2 results or correct scores. This means that there is lots of variety on offer, which improves the overall experience for your average punter.
Alongside the Colossus page, BETDAQ also provide a partial cash out on pool betting. This allows customers to claw back some profit on pool tickets without them having to come to full term. This is a very good option. For example, if you have three selections correct out of four, you have the option to pull part of the bet out and then leave the rest riding to see if it comes up. It offers greater control for your betting and its something that really helps BETDAQ stand out.
As an online betting exchange, BETDAQ do structure their bonus offers a bit differently to the majority of bookies. This can benefit punters as the incentives can be much larger. For example, BETDAQ have used bonuses, such as giving all new customers the chance of up to £1,000 cash-back on commissions for 30 days when they join and use a promotional code. As soon as you have created an account and made a real money deposit, you’ll have 30 days’ worth of free commissions on the exchange.
BETDAQ also runs a programme called Trading Tools which is perfect for any budding traders out there. It provides plenty of information on how to get started, as well as tips on general betting.
Streaming and Content
With the company growing at a rapid rate, BETDAQ has also been able to invest in new media initiatives to enhance their brand. One of the key features is BETDAQNFL, a dedicated micro site set up in 2012 that offers live streamed video match commentary direct from the USA.
It focuses entirely on the NFL and contains live video previews along with results, debate and tips from resident pundit John Arnette. Other bookies provide similar features for horse racing and football, but in terms of NFL, BETDAQ really do go above and beyond with their coverage.
However, it also highlights their lack of day-to-day live coverage for key UK sports like horse racing and football. Unfortunately, there are no commentary or radio services to keep you engaged whilst perusing the odds.
There are number of options for getting funds into your account including the usual credit and debit cards along with eWallets. In addition, 0% charges on UK and Irish Debit Cards are a plus point, while Credit Cards will take a 1.5% charge on all deposits. There isn’t a charge on eWallet deposits.
It has to be noted that BETDAQ have really raised their game over the years, making solid investments in terms of what they offer and the overall feel of their product. They have a number of really good features and promotions, such as Colossus, which does draw customers in. However, the problem with liquidity at BETDAQ means it still falls short of Betfair. The amounts available to back and lay on individual events is a lot less as they have fewer players than Betfair. It means that it isn’t the place for the high-stakes punters, as often, there is too little money available for niche exchange betting.