Signing Up/User Interface
The sign-up process with 10Bet is very quick and simple, with a form to fill in with the relevant information. Once that has been completed and your account has been verified, 10Bet then reward new customers with a superb welcome offer.
This involves a 50% welcome bonus which is based on your first deposit, and the maximum free bet that you can pick up through the offer is an impressive £200.
In order to access this promotional offer, you have to sign up with the code provided and to get the bonus cash credited to your account, you also have to turn over your first deposit once on selections with odds of at least 3/5.
However, the bonus amount needs to be turned over 15 times before you can withdraw it from your account.
10Bet’s website is one of the most comprehensive sportsbooks around with thousands of betting events to choose from, this does though make the main landing page a tad cluttered and can leave users a bit overawed by all the available options.
Presentation could be brighter and clearer on the eye, but in terms of usability, it is one of the best around.
The tabs across the top of the main page cover all the important sections including sports, live betting, casino, games, and mobile. Below that, users will find a sub-category of tabs such as cash out, promotions including price boosts, and banking. Then down the left-hand side column, we find a ‘Top Events’ section that lists the leading available markets.
With so much on offer, it can be difficult to locate certain areas on the site and customer services falls into that category.
Users have to scan through a list of sub-categories to find what they are looking for, whereas with many other leading bookmakers, the customer service tab is usually one of the top icons on the main site.
Once you have found it, 10Bet’s FAQ tab is a bit limited, offering basic information on betting rules and descriptions of betting types as well. However, their overall customer service is boosted by their contact service, which operates via live chat, phone or email and is available 24 hours a day, 7 days a week.
One of the big plus points when using 10Bet is the value that customers can experience with the odds and betting margins on their sportsbook. You have a 4.4% betting margin running on football markets on the website, which is a real positive, while there is an average of just over 5% betting margins across the entire sportsbook.
If the excellent value isn’t enough, the amount of the markets available will certainly catch your eye.
There are over 200 separate types of bets across more than 30 sports, with the likes of football and cricket taking centre stage. However, there are also lots of niche sports such as Aussie Rules and futsal to get stuck into.
It is though a site that only pays lip service top horse racing with just basic UK and Ireland racecards offered and no supporting information on which to place a bet. Racing punters (of which there are many) will not be satisfied with this level of service.
Others key sports are covered very well and the in-play offerings are just as good, with a large number of markets and in-play stats with the added bonus of ‘Fast Markets’ as well.
These are quick-fire markets which only last a very short amount of time and are perfect for events such as who will win the next point in a tennis match.
The betting infrastructure largely provides customers with a fast, dynamic betting experience, which other online sportsbooks struggle to provide.
Whether that is pre-match or in-play, 10Bet really are up there with the established bookmakers in Paddy Power and William Hill. User experiences have been reported as generally positive both online and via mobile, though there are still issues to address.
Bonuses and Offers
Whilst the welcome bonus is impressive there are issues concerning withdrawals.
Some customers feel the process is a little too stringent, with the verification process causing delays. It can be said that the welcome offer is one of the more complicated promotions offered compared to other bookies, though their offerings don’t provide the same potential returns.
10Bet have made a name for themselves through their excellent offers and their ‘Acca Jacker’ is certainly one of their best.
It involves placing a pre-match bet of at least five selections from selected leagues and you can get up to 60% higher odds. Accumulators of 16 teams or more will help you earn that 60% bonus, so the more selections you make, the bigger the cash bonus they will add to your winnings.
It isn’t just on football where 10Bet excels with its offers, with their horse racing markets also providing a number of features to get involved with.
One of these features is ‘Faller Cover’, where if your selection falls in one of their selected races, you’ll get your stake refunded up to £10, credited as a free bet. Alongside that, there is also a ‘Photo Finish Refund’, where if your selection finishes second and loses by a head or less, you can get back 100% of your lost bet of up to £10 back as a free bet.
These types of offers really help 10Bet stand out from the crowd and add to their popularity.
We have already noted 10Bet’s impressive fast markets but their cash out feature is definitely something to take note of. Most established bookies online offer this option in-play, where you get to control your pre-match and live bets and pick up an early pay-out for yourself.
However, 10Bet goes beyond that by offering a partial cash out.
It allows you to pull out some of your bet, whether that is a single or an accumulator, before the conclusion of an event and leave the rest riding until the end. There is a slider which enables you to set how much of your bet will be cashed out and how much of it will remain active.
This feature gives punters greater control over their bets.
Streaming and Content
Live streaming is becoming a more prominent feature with online bookies and 10Bet are no different. Their service is excellent, with a great variety of sports to watch and bet on in-play for registered customers, including football, snooker and tennis.
10Bet streams thousands of top-tier events to anyone with a positive balance (£1 or more).
It works well with the live stats and fast markets provided, and really helps to enhance the in-play betting experience for punters.
As previously mentioned, the site is crying out for horse racing analysis, tips or form guides and if you are going to the trouble of publishing racecards and markets for races, it seems like a strange omission as turnover will surely be adversely effected.
Racing radio is also missing and yet would help to build up to each race and provide punters with an exciting opportunity to follow the progress of their selections.
Indeed, there is no sports radio of any description or audio commentary services and punters who want to enjoy a continuous overview of the day’s horse racing or Saturday afternoon football must look elsewhere.
In terms of safety, 10Bet is fully licensed by the UK Gambling Commission and tested by the International Betting Adjudication Service (IBAS). It means that it is one of the safest places to bet on sports online, so customers can feel at ease whilst using their services.
As with any deposit at any online bookmaker, there is a wide range of methods to fund your 10Bet account with. This includes using the regular Visa/Debit cards through to the popular ewallets like Neteller. The same applies with withdrawals from your account.