Bonus Offers - Get a £20 bonus bet
In line with other online betting firms the website offers a welcome promotion, namely a £20 bonus bet. As usual, this comes with plenty of terms and conditions, including the user having to stake £20 or more for their first bet, and the resulting bonus bet not being available for multiples.
Away from this welcome offer it must be said that Royal Panda is a little bit thin on the ground when it comes to bonuses and promotions, with the focus largely being on casino games. There is, however, the Loyal Panda loyalty scheme, which offers bonuses for frequent customers.
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Usability, Look & Feel - A bright and fun website
The colour scheme used on the website certainly stands out, with its bright red patterns combined with more modern emblems directing punters to different areas of the site. The web address first brings users to an in-play betting opportunity straight off the bat, instead of a more traditional homepage. Instead this is available through switching to ‘Dashboard’ across the top navigation bar.
The sidebar down the left is typical enough in its layout, though the fact that it scrolls independently of the main page is a little confusing.
Payments - All major options accepted
Royal Panda accepts the main banking methods which are standard across the industry, such as Visa, Mastercard, Skrill and Neteller, as well as some lesser-known options (a full list is available on the website). Unlike some betting websites they pledge not to charge for any deposit or withdrawal methods, and minimum deposit is set at £10 for all methods.
Customer Service - Live chat, phone and email
The wide range of betting opportunities have been a source of praise for Royal Panda in the years since it has started operating and their own emphasis on customer satisfaction and making things easy for users is evident throughout the website.
Ironically, perhaps the main cause of concern for users in the past has been the methods of customer support. Though live chat, phone and email are all offered, this isn’t a 24/7 service and responses have been said to be slow in the past.
Overall Conclusion - A fun, personable site
Royal Panda is a betting website which feels more personable than others. It’s certainly far from perfect but feels like it puts its customers at the heart of what it does.
Much of what could be improved for Royal Panda is generally small but important tweaks. Making the website a bit easier to navigate, for example, or offering more generous bonuses. In the few years since it started operating it has assembled the basic structure of a very high quality online casino, but until it takes the next step forward there are some better options out there for most.